Krakow is Poland's second major business centre: a very large shared-services and business-process-outsourcing sector serving global companies, software and IT services, life sciences and biotech, a large student population, tourism and a growing startup scene. Many firms work in English for foreign clients and run B2B processes across email and ERP.
LATYNEX Digital works with businesses like that remotely, in English. It often starts with AI tools set up properly for the team, a CRM configured around how you sell and tools connected so work moves without re-keying, and goes on to AI Sales Manager or custom software. This page is the Krakow overview inside the Poland market.
Good places to start in Krakow
Three practical first steps for businesses here. Each starts with a short assessment, then one written scope and one price.
- 01AI Implementation for Business
Large service teams need a shared workspace and written data rules for client information.
- 02Development Infrastructure Setup
Krakow's software teams get most from review rules, staging and a rehearsed release.
- 03CRM & Sales Workflow Implementation
Firms serving foreign clients need one record and one owner for every enquiry and project.
Not sure which fits? Tell us what you use today and we will point you to the right starting point, or say so if we are not the right people.
Typical industries
- Shared services and business-process outsourcing
- Software and IT services
- Life sciences and biotech
- Tourism and hospitality
- Professional and business services
- Startups and scale-ups
Common lead-handling problems
- Foreign-client enquiries with no consistent first response or owner
- Client and project data split across email, spreadsheets and several tools
- Engineering setup without staging, review rules or a clear release process
- AI tools used informally with no written data rules
Configure and connect before you build
CRM & Sales Workflow Implementation gives every enquiry an owner and a follow-up rule, Workflow Automation & Systems Integration connects forms, CRM and accounts, and AI Implementation for Business sets AI tools up with written rules for company and client data.
Where Krakow teams typically go next
Krakow's shared-services and outsourcing firms can use AI Implementation for Business and AI Team Training & Adoption for a shared, rule-based AI setup, its software teams Development Infrastructure Setup, and its firms a CRM configured around how they sell. These are scoped builds, not ready-made products.
Language
Delivery is in English. We do not promise Polish-language project delivery; other communication arrangements can be discussed during scoping.
What LATYNEX Digital does for businesses in Krakow
One team, four ways in: configure the tools you already have, connect them, automate what should not be manual, and build custom software only where those are no longer enough. Each item below links to its full page.
AI & systems implementation
Get the tools you already pay for working properly — configured, connected and adopted.
- AI Implementation for BusinessChatGPT, Claude, Gemini or Copilot set up across a team: workspace, roles, instructions, knowledge, first workflows and usage rules.In Krakow: Large service teams need a shared workspace and written data rules for client information.
- AI Team Training & AdoptionHands-on sessions built on your team's own tasks, with company rules and reusable materials.
- CRM & Sales Workflow ImplementationHubSpot or Pipedrive configured around your real sales process, including cleanup and migration.In Krakow: Firms serving foreign clients need one record and one owner for every enquiry and project.
- Workflow Automation & Systems IntegrationForms, CRM, email, notifications, approvals and data sync connected with n8n, Make, Zapier or code.In Krakow: Connecting CRM, billing and internal tools removes manual re-keying.
AI products & automation
Agents and automation that run parts of the business process.
- AI Sales ManagerAnswers and qualifies enquiries within seconds and hands your team a structured brief.
- AI OperationsAI that keeps a workflow moving — reading, classifying and routing cases under human supervision.
- Custom AI Agent DevelopmentAn AI agent scoped around one of your actual processes, with defined limits and human handoff.
Build
Software built for how your business actually works, when off-the-shelf tools stop being enough.
- Business Website DesignA website structured to convert visitors into enquiries, not just to look finished.
- Web Application DevelopmentCustom web software: portals, dashboards, SaaS products and internal systems.
- Mobile App DevelopmentMobile products scoped honestly against what a web app could do instead.
- Custom CRM DevelopmentA CRM built around your pipeline and records when a standard tool genuinely does not fit.
- Internal Business ToolsReplace fragile spreadsheets and manual processes with a tool your team actually uses.In Krakow: Growing firms often run operations on spreadsheets; an internal tool replaces them one process at a time.
- Warehouse Management System (WMS)Warehouse and fulfilment software implemented on LATYNEX's own WMS foundation and scoped to your operation.
- Logistics Software DevelopmentSoftware for freight forwarders, 3PLs and logistics operators — quoting, booking and tracking workflows.
- Car Rental Software DevelopmentBooking and fleet software scoped to a rental business's real operation.
Technical foundations
The engineering underneath: integrations, environments and release.
- Development Infrastructure SetupGitHub, CI/CD, staging and production, secrets, hosting, databases, monitoring and release workflow.In Krakow: Krakow's software teams get most from review rules, staging and a rehearsed release.
- IntegrationsConnecting the systems you already run — CRM, email, calendars, messaging and internal tools.
- API & Backend DevelopmentThe service layer behind a product: APIs, data models and integrations.
- Working languages
- English
- Time zone
- Poland observes Central European Time (CET/CEST).
- Invoicing
- Invoiced in EUR by Latynex Trade OÜ, a company registered in Estonia (EU). How VAT applies to a cross-border service depends on your own VAT status and is confirmed on the quote; we do not give tax advice.
- Local software ecosystem
- Polish e-commerce and logistics businesses often work with marketplaces such as Allegro and locker or courier networks such as InPost. Connections to these are scoped per project; LATYNEX does not claim ready-made connectors.
Found the one that fits? Send a short description and get one written scope and one price, or a straight answer if we are not the right people.
Scope my projectHow delivery actually works
LATYNEX Digital has no office in Krakow and does not claim one. We work with businesses in Krakow remotely, over video calls and written updates, in English, with the same team and process as in every other market. We do not promise Polish-language delivery; other communication arrangements can be discussed during scoping.
Questions
Do you have an office in Krakow?+
No. We work with businesses in Krakow remotely, over video calls and written updates, and we do not imply a local presence.
Is the project delivered in Polish?+
Project delivery is in English. Other communication arrangements can be discussed during scoping; we do not promise Polish-language delivery in advance.
Can you set up ChatGPT, Claude or Gemini for our team?+
Yes. AI Implementation for Business covers workspace, roles, company instructions, knowledge, first workflows and written usage rules, configured in your own accounts. We do not resell the subscriptions.
Do you also build custom software?+
Yes — custom CRM, internal tools, web and mobile applications and, where relevant, logistics, car-rental or warehouse software. When configuring what you already have would solve the problem, we say so first.
How are you invoiced, and in what currency?+
In EUR, by Latynex Trade OÜ, a company registered in Estonia (EU). Tax treatment for a client in Poland is confirmed on the quote, and we do not give tax advice.
What happens next
- 01
You tell us what you need
One short form. No brief to write.
- 02
We reply within one working day
From the person who would run the project, with questions if we need them.
- 03
One scope, one price
In writing, for you to approve. If we are not the right people, we say so.
- 04
Delivery is remote and in English
Video calls and written updates, with the same team and process as in every other market.