Dortmund has an inland canal port, described as Europe's largest canal port, and a logistics role reaching toward Benelux and the North Sea. The economy has shifted from coal and steel to biomedical, microsystems and services, with TU Dortmund and a university of applied sciences feeding the technology side.
LATYNEX Digital works with businesses like that remotely, in English. For Dortmund firms it often starts with workflow automation for dispatch and quoting, a CRM that gives every enquiry an owner and AI tools set up with written data rules. This page is the Dortmund overview inside the Germany market; we work in English and do not promise German-language delivery.
Good places to start in Dortmund
Three practical first steps for businesses here. Each starts with a short assessment, then one written scope and one price.
- 01AI Implementation for Business
AI tools set up in the team's own accounts, with roles and usage rules written down before the team relies on them day to day.
- 02CRM & Sales Workflow Implementation
A CRM that reflects how the business actually sells, not a generic pipeline forced onto it.
- 03Workflow Automation & Systems Integration
Connecting the website, messaging channels and CRM so an enquiry becomes a record without manual re-entry.
Not sure which fits? Tell us what you use today and we will point you to the right starting point, or say so if we are not the right people.
Typical industries
- Port and inland-waterway logistics (the canal port)
- Freight and forwarding toward Benelux and the North Sea
- Microsystems and microelectronics
- Biomedical and medtech
- Services and former-industrial suppliers
- Research and applied-sciences institutions
Common lead-handling problems
- Logistics SMEs dispatching loads and confirming bookings by phone, email and spreadsheet
- Medtech and microsystems startups keeping customers and investors on ad hoc CRMs
- Former-industrial suppliers still quoting on paper or in loose documents
- AI tools used informally with no written data rules
Dispatch and booking around the canal port
A port city generates a steady stream of small coordination tasks: a booking request, a changed pick-up window, a confirmation to a forwarder further along the chain. When these live in phone calls and one dispatcher's inbox, the load is only as reliable as that person's memory.
A shared queue where each request has an owner, a status and a next step, connected to the tools you already use, is usually the first change worth making. We map the current routine before proposing any software.
Microsystems and medtech: a pipeline for a technical sale
Microsystems and medtech startups sell a technical product to a small number of buyers, often over long conversations. An ad hoc spreadsheet stops working once more than one person is involved. A CRM configured around your actual stages records who was approached, what was asked and what was promised.
This is process design. Which regulatory rules apply to a medical product is a question for your own advisers.
Quoting for suppliers with an industrial past
Firms that grew up supplying the old heavy industries often still quote from a template in a shared folder. Moving that to a structured enquiry-to-quote flow, with the specification attached to the enquiry, removes rework without asking anyone to change how they price.
We recommend custom software only where configuring existing tools would not solve the problem.
What LATYNEX Digital does for businesses in Dortmund
One team, four ways in: configure the tools you already have, connect them, automate what should not be manual, and build custom software only where those are no longer enough. Each item below links to its full page.
AI & systems implementation
Get the tools you already pay for working properly — configured, connected and adopted.
- AI Implementation for BusinessChatGPT, Claude, Gemini or Copilot set up across a team: workspace, roles, instructions, knowledge, first workflows and usage rules.In Dortmund: AI tools set up in the team's own accounts, with roles and usage rules written down before the team relies on them day to day.
- AI Team Training & AdoptionHands-on sessions built on your team's own tasks, with company rules and reusable materials.
- CRM & Sales Workflow ImplementationHubSpot or Pipedrive configured around your real sales process, including cleanup and migration.In Dortmund: A CRM that reflects how the business actually sells, not a generic pipeline forced onto it.
- Workflow Automation & Systems IntegrationForms, CRM, email, notifications, approvals and data sync connected with n8n, Make, Zapier or code.In Dortmund: Connecting the website, messaging channels and CRM so an enquiry becomes a record without manual re-entry.
AI products & automation
Agents and automation that run parts of the business process.
- AI Sales ManagerAnswers and qualifies enquiries within seconds and hands your team a structured brief.
- AI OperationsAI that keeps a workflow moving — reading, classifying and routing cases under human supervision.
- Custom AI Agent DevelopmentAn AI agent scoped around one of your actual processes, with defined limits and human handoff.
Build
Software built for how your business actually works, when off-the-shelf tools stop being enough.
- Business Website DesignA website structured to convert visitors into enquiries, not just to look finished.
- Web Application DevelopmentCustom web software: portals, dashboards, SaaS products and internal systems.
- Mobile App DevelopmentMobile products scoped honestly against what a web app could do instead.
- Custom CRM DevelopmentA CRM built around your pipeline and records when a standard tool genuinely does not fit.
- Internal Business ToolsReplace fragile spreadsheets and manual processes with a tool your team actually uses.
- Warehouse Management System (WMS)Warehouse and fulfilment software implemented on LATYNEX's own WMS foundation and scoped to your operation.
- Logistics Software DevelopmentSoftware for freight forwarders, 3PLs and logistics operators — quoting, booking and tracking workflows.
- Car Rental Software DevelopmentBooking and fleet software scoped to a rental business's real operation.
Technical foundations
The engineering underneath: integrations, environments and release.
- Development Infrastructure SetupGitHub, CI/CD, staging and production, secrets, hosting, databases, monitoring and release workflow.
- IntegrationsConnecting the systems you already run — CRM, email, calendars, messaging and internal tools.
- API & Backend DevelopmentThe service layer behind a product: APIs, data models and integrations.
- Working languages
- English
- Time zone
- Germany observes Central European Time (CET/CEST).
- Invoicing
- Invoiced in EUR by Latynex Trade OÜ, a company registered in Estonia (EU). How VAT applies to a cross-border service depends on your own VAT status and is confirmed on the quote; we do not give tax advice.
- Local software ecosystem
- German businesses commonly run DATEV or lexoffice for accounts, SAP in larger firms, Microsoft 365, and HubSpot or Pipedrive for sales. Integrations are scoped per project; no ready-made connector is implied.
Found the one that fits? Send a short description and get one written scope and one price, or a straight answer if we are not the right people.
Scope my projectHow delivery actually works
LATYNEX Digital has no office in Dortmund and does not claim one. We work with businesses in Dortmund remotely, over video calls and written updates, in English, with the same team and process as in every other market. We do not promise German-language delivery; other communication arrangements can be discussed during scoping.
Questions
Do you have an office in Dortmund?+
No. We work with businesses in Dortmund remotely, over video calls and written updates, and we do not imply a local presence. Delivery is in English.
Can you help a logistics SME move dispatch off phone and spreadsheets?+
Yes. We map how a booking currently moves, then set up a shared queue with owners, statuses and confirmations, connected to your existing tools.
Can a small medtech or microsystems company use a CRM for a long technical sale?+
Yes. We set up stages, owners and follow-up rules around how your sale actually progresses, so opportunities do not go quiet unnoticed.
Do you deliver in German?+
No. We deliver in English and do not promise German-language delivery; other arrangements can be discussed during scoping.
How are you invoiced, and in what currency?+
In EUR, by Latynex Trade OÜ, a company registered in Estonia (EU). Tax treatment for a client in Germany is confirmed on the quote, and we do not give tax advice.
What happens next
- 01
You tell us what you need
One short form. No brief to write.
- 02
We reply within one working day
From the person who would run the project, with questions if we need them.
- 03
One scope, one price
In writing, for you to approve. If we are not the right people, we say so.
- 04
Delivery is remote and in English
Video calls and written updates, with the same team and process as in every other market.