Santos is Brazil's main port, with a trade-and-logistics economy distinct from São Paulo. The Port Authority of Santos reported a record 186.4 million tonnes moved in 2025, of which 137.4 million were exports, led by soy and sugar, and the port handled 29.6% of Brazil's trade, according to figures reported by Agência Brasil in January 2026.
Exporters, forwarders, customs brokers and shipping agencies around the port often run client records, quotes and shipment documents across email and separate systems. LATYNEX Digital works with businesses like that remotely, in English. It often starts with logistics software and warehouse management and workflow automation between the systems you already use. This page is the Santos overview inside the Brazil market; for the corporate base nearby see São Paulo.
Good places to start in Santos
Three practical first steps for businesses here. Each starts with a short assessment, then one written scope and one price.
- 01CRM & Sales Workflow Implementation
Export-logistics and freight firms need one record and one owner per client, not scattered email threads.
- 02Workflow Automation & Systems Integration
Enquiries and internal handoffs connected to one workflow, so nothing depends on someone remembering to forward an email.
- 03Internal Business Tools
Operations run on spreadsheets get replaced one process at a time, starting with the one that actually breaks.
Not sure which fits? Tell us what you use today and we will point you to the right starting point, or say so if we are not the right people.
Typical industries
- Grain, sugar and cellulose exporters and trading firms
- Freight forwarders and customs brokers
- Port-adjacent warehousing and logistics firms
- Shipping agencies and fertiliser importers
Common lead-handling problems
- Shipment and customer records spread across email and separate systems
- Booking, customs and status steps re-entered by hand
- Warehouse data not connected to shipment records
- AI tools used informally with no written data rules
Logistics software and WMS
Port-adjacent warehousing and forwarding firms often outgrow spreadsheets for stock and shipment tracking.
See logistics software development for custom tooling built around your process.
Workflow automation across export shipments
Export shipments mean the same details are entered in several systems and re-sent by email at each hand-off.
Workflow automation connects those steps to one record, so information is entered once.
Customer follow-up and AI rules
Freight and trading enquiries handled by email make it hard to see which quotes are open.
A CRM configured around your quote stages gives each enquiry an owner and a next step, with written rules for any AI tool your team uses.
What LATYNEX Digital does for businesses in Santos
One team, four ways in: configure the tools you already have, connect them, automate what should not be manual, and build custom software only where those are no longer enough. Each item below links to its full page.
AI & systems implementation
Get the tools you already pay for working properly — configured, connected and adopted.
- AI Implementation for BusinessChatGPT, Claude, Gemini or Copilot set up across a team: workspace, roles, instructions, knowledge, first workflows and usage rules.In Santos: AI tools set up in the team's own accounts, with written rules, before the team relies on them day to day.
- AI Team Training & AdoptionHands-on sessions built on your team's own tasks, with company rules and reusable materials.
- CRM & Sales Workflow ImplementationHubSpot or Pipedrive configured around your real sales process, including cleanup and migration.In Santos: Export-logistics and freight firms need one record and one owner per client, not scattered email threads.
- Workflow Automation & Systems IntegrationForms, CRM, email, notifications, approvals and data sync connected with n8n, Make, Zapier or code.In Santos: Enquiries and internal handoffs connected to one workflow, so nothing depends on someone remembering to forward an email.
AI products & automation
Agents and automation that run parts of the business process.
- AI Sales ManagerAnswers and qualifies enquiries within seconds and hands your team a structured brief.
- AI OperationsAI that keeps a workflow moving — reading, classifying and routing cases under human supervision.
- Custom AI Agent DevelopmentAn AI agent scoped around one of your actual processes, with defined limits and human handoff.
Build
Software built for how your business actually works, when off-the-shelf tools stop being enough.
- Business Website DesignA website structured to convert visitors into enquiries, not just to look finished.
- Web Application DevelopmentCustom web software: portals, dashboards, SaaS products and internal systems.
- Mobile App DevelopmentMobile products scoped honestly against what a web app could do instead.
- Custom CRM DevelopmentA CRM built around your pipeline and records when a standard tool genuinely does not fit.
- Internal Business ToolsReplace fragile spreadsheets and manual processes with a tool your team actually uses.In Santos: Operations run on spreadsheets get replaced one process at a time, starting with the one that actually breaks.
- Warehouse Management System (WMS)Warehouse and fulfilment software implemented on LATYNEX's own WMS foundation and scoped to your operation.
- Logistics Software DevelopmentSoftware for freight forwarders, 3PLs and logistics operators — quoting, booking and tracking workflows.
- Car Rental Software DevelopmentBooking and fleet software scoped to a rental business's real operation.
Technical foundations
The engineering underneath: integrations, environments and release.
- Development Infrastructure SetupGitHub, CI/CD, staging and production, secrets, hosting, databases, monitoring and release workflow.
- IntegrationsConnecting the systems you already run — CRM, email, calendars, messaging and internal tools.
- API & Backend DevelopmentThe service layer behind a product: APIs, data models and integrations.
- Project delivery language
- English
- Time zone
- Brazil spans several time zones (from UTC-2 to UTC-5) and does not currently observe daylight saving.
- Invoicing
- Invoiced in EUR by Latynex Trade OÜ, a company registered in Estonia (EU). Tax treatment for a client outside the EU depends on your jurisdiction and is confirmed on the quote; we do not give tax advice.
- Local software ecosystem
- WhatsApp is the dominant business channel and Mercado Livre a major marketplace. Brazilian businesses commonly use local accounting and CRM tools such as Omie, Conta Azul or RD Station. Integrations are scoped per project; LATYNEX does not claim ready-made connectors or provide invoicing or tax compliance.
Found the one that fits? Send a short description and get one written scope and one price, or a straight answer if we are not the right people.
Scope my projectHow delivery actually works
LATYNEX Digital has no office in Santos and does not claim one. We work with businesses in Santos remotely, over video calls and written updates, in English, with the same team and process as in every other market.
Questions
Do you have an office in Santos?+
No. We work with businesses in Santos remotely, over video calls and written updates, and we do not imply a local presence. Delivery is in English.
Can shipment and customer enquiries be tracked in one place?+
Yes. Each enquiry becomes a record with an owner, status and follow-up date, connected to the tools you already use.
How is this different from your São Paulo page?+
São Paulo is covered as Brazil's corporate and financial centre. This page is built around Santos's port, export and freight context.
Do you deliver in Portuguese?+
No — delivery is in English. If Portuguese-language delivery is essential for you, we will tell you honestly whether we are the right fit.
How are you invoiced, and in what currency?+
In EUR, by Latynex Trade OÜ, a company registered in Estonia (EU). Tax treatment for a client in Brazil is confirmed on the quote, and we do not give tax advice.
What happens next
- 01
You tell us what you need
One short form. No brief to write.
- 02
We reply within one working day
From the person who would run the project, with questions if we need them.
- 03
One scope, one price
In writing, for you to approve. If we are not the right people, we say so.
- 04
Delivery is remote and in English
Video calls and written updates, with the same team and process as in every other market.