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Maintenance requests tracked from report to completion, not lost in a shared inbox

A tenant's maintenance request captured, routed to the right contractor, and tracked to completion — with a clear record of what's open, what's overdue, and what's done.

Direct LATYNEX delivery

Direct answer

Once a letting is placed, the recurring workload is maintenance requests — a tenant reports an issue, it needs to reach the right contractor, and someone needs to know it was actually fixed. Handled through a shared inbox and a spreadsheet, requests get lost or duplicated and nobody has one view of what's outstanding across a portfolio. LATYNEX builds the workflow: a structured request, routing to the right contractor, and status tracked to completion.

What gets built

  • A structured way for tenants to report an issue, tied to their property record
  • Routing to the right contractor based on issue type and property
  • Status tracked from reported to assigned to completed, visible across the portfolio
  • Reminders when a request has sat too long without action
  • A record of what was done, useful for landlord reporting and disputes

How this differs from CRM Implementation for Real Estate Agencies

CRM Implementation for Real Estate Agencies is the sales/letting pipeline — buyers, sellers, viewings. This page is the operational workflow after a letting is placed: a different problem with a different shape, often needed by the same company.

Limits

This is not a full property-management platform and does not include accounting, rent collection or lease management — it is the maintenance-request workflow specifically. We do not claim a ready-made connector for any specific contractor-marketplace or accounting tool.

How it works

  1. 1

    We talk through what you need

    The problem, the people who will use it and what runs it today.

  2. 2

    We write the scope

    What is built first, what is deliberately left out and what needs a decision from you.

  3. 3

    Price agreed in writing

    One price for that scope, approved by you before any work starts.

  4. 4

    We build in stages you can review

    You see working software along the way, not a reveal at the end.

  5. 5

    Test, hand over, document

    Your code, your accounts and your domain, with documentation that lets someone else run it.

Who you would be working with

Company · Who you would be working with
LATYNEX Digital is a service line of Latynex Trade OÜ, a company registered in Estonia (EU). Contact: info@latynexdigital.com.
How we work · Delivery
Remote, in English, with the person who would run the project. No local office is implied in any market.
How we work · Commercial terms
One scope and one price, agreed in writing before work starts. Your accounts, code and domain stay yours; any access we use is granted by you and can be withdrawn.

There are no client case studies on this page, and none are implied. What LATYNEX has built and runs itself is on the portfolio, each system labelled by stage. Published prices are on the pricing page; anything not listed there is scoped and quoted after review.

Questions

Does this include rent collection or accounting?+

No — this scope is the maintenance-request workflow specifically. Rent collection and accounting are a separate, larger conversation.

Can tenants report issues themselves?+

Yes, that's typically part of the scope — a structured form or portal rather than an email or phone call that has to be manually logged.

Do you connect to contractor marketplaces?+

Integrations are scoped per project. We do not claim a ready-made connector for any specific platform.

How are you invoiced, and in what currency?+

In EUR, by Latynex Trade OÜ, a company registered in Estonia (EU). We do not give tax advice.

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