Rijeka is home to Croatia's largest port, which handled 12.7 million tonnes of cargo in 2022 and is overseen by the Port of Rijeka Authority, established in 1996. The new Rijeka Gateway container terminal became operational in 2025. That is a growing port-logistics economy, where shipment records, quoting and customer follow-up often outgrow email and spreadsheets as volume scales.
LATYNEX Digital works with businesses like that remotely, in English. It often starts with a CRM that tracks each customer or shipment enquiry to a decision, quote and shipment steps connected so they are not retyped and AI tools set up with written data rules. This page is the Rijeka overview inside the Croatia market.
Good places to start in Rijeka
Three practical first steps for businesses here. Each starts with a short assessment, then one written scope and one price.
- 01CRM & Sales Workflow Implementation
One record and one owner per client, not scattered email threads.
- 02Workflow Automation & Systems Integration
Enquiries and internal handoffs connected to one workflow, so nothing depends on someone remembering to forward an email.
- 03Internal Business Tools
Operations run on spreadsheets get replaced one process at a time, starting with the one that actually breaks.
Not sure which fits? Tell us what you use today and we will point you to the right starting point, or say so if we are not the right people.
Typical industries
- Port operators and container-terminal companies
- Freight-forwarding and shipping agents
- Logistics and maritime-trade firms
- Suppliers to the port-logistics sector
Common lead-handling problems
- Customer and shipment enquiries tracked by email with no shared record
- Quote and shipment steps repeated across separate tools
- Reporting on shipment status assembled by hand each week
- AI tools used informally with no written data rules
Tracking customer and shipment enquiries
Freight-forwarding and terminal-facing firms often manage enquiries by email, making it hard to see which shipments are active and which are waiting.
One CRM configured around your quote stages with an owner, a status and a next step on every enquiry.
Quotes and shipment records without retyping
Quoting and shipment handling often means the same details are entered more than once across separate tools.
Workflow automation connects those steps to one record, so information is entered once.
Reporting without a manual rebuild
Weekly reporting on shipment volumes and status is often assembled by hand from several systems.
Connected records feed reporting directly, and written rules for any AI tool that drafts summaries, with a person reviewing before it is sent.
What LATYNEX Digital does for businesses in Rijeka
One team, four ways in: configure the tools you already have, connect them, automate what should not be manual, and build custom software only where those are no longer enough. Each item below links to its full page.
AI & systems implementation
Get the tools you already pay for working properly — configured, connected and adopted.
- AI Implementation for BusinessChatGPT, Claude, Gemini or Copilot set up across a team: workspace, roles, instructions, knowledge, first workflows and usage rules.In Rijeka: AI tools set up in the team's own accounts, with written rules, before the team relies on them day to day.
- AI Team Training & AdoptionHands-on sessions built on your team's own tasks, with company rules and reusable materials.
- CRM & Sales Workflow ImplementationHubSpot or Pipedrive configured around your real sales process, including cleanup and migration.In Rijeka: One record and one owner per client, not scattered email threads.
- Workflow Automation & Systems IntegrationForms, CRM, email, notifications, approvals and data sync connected with n8n, Make, Zapier or code.In Rijeka: Enquiries and internal handoffs connected to one workflow, so nothing depends on someone remembering to forward an email.
AI products & automation
Agents and automation that run parts of the business process.
- AI Sales ManagerAnswers and qualifies enquiries within seconds and hands your team a structured brief.
- AI OperationsAI that keeps a workflow moving — reading, classifying and routing cases under human supervision.
- Custom AI Agent DevelopmentAn AI agent scoped around one of your actual processes, with defined limits and human handoff.
Build
Software built for how your business actually works, when off-the-shelf tools stop being enough.
- Business Website DesignA website structured to convert visitors into enquiries, not just to look finished.
- Web Application DevelopmentCustom web software: portals, dashboards, SaaS products and internal systems.
- Mobile App DevelopmentMobile products scoped honestly against what a web app could do instead.
- Custom CRM DevelopmentA CRM built around your pipeline and records when a standard tool genuinely does not fit.
- Internal Business ToolsReplace fragile spreadsheets and manual processes with a tool your team actually uses.In Rijeka: Operations run on spreadsheets get replaced one process at a time, starting with the one that actually breaks.
- Warehouse Management System (WMS)Warehouse and fulfilment software implemented on LATYNEX's own WMS foundation and scoped to your operation.
- Logistics Software DevelopmentSoftware for freight forwarders, 3PLs and logistics operators — quoting, booking and tracking workflows.
- Car Rental Software DevelopmentBooking and fleet software scoped to a rental business's real operation.
Technical foundations
The engineering underneath: integrations, environments and release.
- Development Infrastructure SetupGitHub, CI/CD, staging and production, secrets, hosting, databases, monitoring and release workflow.
- IntegrationsConnecting the systems you already run — CRM, email, calendars, messaging and internal tools.
- API & Backend DevelopmentThe service layer behind a product: APIs, data models and integrations.
- Project delivery language
- English
- Time zone
- Croatia observes Central European Time (CET/CEST).
- Invoicing
- Invoiced in EUR by Latynex Trade OÜ, a company registered in Estonia (EU). How VAT applies to a cross-border service depends on your own VAT status and is confirmed on the quote; we do not give tax advice.
- Local software ecosystem
- Croatian businesses commonly use local accounting software, booking and channel-management tools in hospitality, Microsoft 365 and HubSpot or Pipedrive. Integrations are scoped per project; LATYNEX does not provide invoicing or tax compliance.
Found the one that fits? Send a short description and get one written scope and one price, or a straight answer if we are not the right people.
Scope my projectHow delivery actually works
LATYNEX Digital has no office in Rijeka and does not claim one. We work with businesses in Rijeka remotely, over video calls and written updates, in English, with the same team and process as in every other market.
Questions
Do you have an office in Rijeka?+
No. We work with businesses in Rijeka remotely, over video calls and written updates, and we do not imply a local presence. Delivery is in English.
Can customer and shipment enquiries be tracked in one place?+
Yes. Each enquiry becomes a record with an owner, status and follow-up date, connected to the tools you already use.
Do you build the underlying logistics or freight software?+
For custom logistics and freight-operation software, see [Logistics Software Development](/logistics-software-development/). This page covers CRM, workflow automation and AI setup for the business side.
Do you deliver in Croatian?+
No — delivery is in English. If Croatian-language delivery is essential for you, we will tell you honestly whether we are the right fit.
How are you invoiced, and in what currency?+
In EUR, by Latynex Trade OÜ, a company registered in Estonia (EU). Tax treatment for a client in Croatia is confirmed on the quote, and we do not give tax advice.
What happens next
- 01
You tell us what you need
One short form. No brief to write.
- 02
We reply within one working day
From the person who would run the project, with questions if we need them.
- 03
One scope, one price
In writing, for you to approve. If we are not the right people, we say so.
- 04
Delivery is remote and in English
Video calls and written updates, with the same team and process as in every other market.