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LATYNEX
In-house product — not external client workInternal operations platform / CRM

Control Center — Multi-Business CRM & Operations Platform

A multi-module operations platform that gives one owner a single focus queue, decisions, tasks, portfolio and lead inbox across several business directions.

Control Center case study: multi-business CRM and operations platform shown on a demo instance

Business challenge

The problem it solves

Several business directions, each with its own enquiries, tasks and decisions, were spread across separate tools. The owner had no single view of what needed attention and no consistent record of who or what had changed anything.

Solution

What LATYNEX Digital built

One web platform with a module architecture: each business direction plugs in a module that exposes its enquiries to a shared inbox, while the core provides focus, decisions, tasks and portfolio. Every change goes through an operation registry that records the actor, supports approvals and guarantees idempotency.

What it demonstrates

What this shows we can build

  • One internal system in place of separate tools: a focus queue, decision workflow, task list and a lead inbox that reads from other business modules.
  • Controls built in: changes go through an operation registry with approvals and a unified audit trail, and login needs a password plus mandatory two-factor (TOTP).

How the same capability could serve another business

A team running several tools and directions could get one internal system with its own roles, approval steps and change history.

Internal Business Tools

Key capabilities

What is in it

What we built

  • Focus screen with direction rail, filters and an action queue
  • Decision workflow: options, consequences, recommendation, deadline and priority
  • Unified task list across projects
  • Portfolio of directions, ideas and projects with stage, blockers, notes and history
  • Read-only lead inbox projected from business modules, with urgency and first-response state
  • Manual money facts with source and period
  • Agent report intake and review
  • Command palette and responsive mobile layout

Capabilities in the code

  • Multi-module architecture with per-module lead projection
  • Operation registry with human, agent and service actors, approvals, idempotency and unified audit
  • Password plus mandatory TOTP login with recovery codes
  • REST API under /api/v1 with OpenAPI generated from the registry
  • Hashed, expiring agent credentials
  • Automated backups with restore verification

Product showcase

The product, screen by screen

Control Center focus screen with direction rail and numbered callouts
Focus: everything that needs the owner today
Control Center portfolio list and project card
Portfolio and project card
Control Center decisions list with options and a recommendation
Decisions with deadline and priority
Control Center lead inbox with the command palette open
Lead inbox and command palette

Screens come from a demo environment with synthetic data. Interface text was translated to English for presentation, so these are localised composites, not untouched screenshots.

How it works

From input to outcome

  1. 01

    Modules feed one inbox

    Each business direction plugs in a module that exposes its enquiries to a shared, read-only lead inbox.

  2. 02

    The core shows what needs you

    A focus queue, decision workflow and unified task list show what needs attention today, filtered by direction.

  3. 03

    Every change goes through a registry

    Changes pass an operation registry that records whether a person, an agent or a service acted, supports approvals and stays idempotent.

  4. 04

    The audit trail stays complete

    A unified, append-only audit trail keeps a record of who or what changed anything.

Technical approach

How it is engineered

A TypeScript monorepo with a Next.js web application and a separate background worker, PostgreSQL 17 with separate schemas per module, and an API layer generated from a single operation registry. Security features include a mandatory second factor, role-scoped access and an append-only audit trail. Unit and end-to-end test suites run against an isolated local database.

Status and limits

What this page does and does not claim

  • A private internal application: there is no public URL and no public demo.
  • Shown with synthetic demo data; the interface carries a demo-data badge.
  • No usage, revenue or efficiency figures are claimed.

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