Direct answer
CRM implementation cost follows the complexity of your sales process and the state of your data, not the number of seats. Ten users on one pipeline with clean data is a small job; three users with four pipelines, custom objects and a messy import is a larger one. LATYNEX has one fixed published starting point: the CRM Cleanup & Sales Workflow Setup entry package, €1,990, for one CRM, one principal pipeline and up to 10,000 existing records. Anything beyond that is scoped and quoted separately as custom work. CRM licence fees are always separate and are paid to the vendor.
Scope driver 1: pipelines, fields and users
Each pipeline is its own design exercise: stages, exit criteria, required fields, ownership and reporting. A second pipeline is not twice the work of one, but it is a real addition, especially if the teams disagree about definitions. Custom fields add cost when they need validation rules, dependencies or reports built around them, not when they are just extra columns. The number of users matters mainly for permissions, training and how many different working styles you have to satisfy. Design guidance is in CRM pipeline stage design and CRM fields for a service business.
Scope driver 2: data import and cleanup
Importing a clean list is quick. Importing years of contacts from several sources is not. The effort grows with the number of source files and formats, the amount of duplication, the number of records with missing owners or contact details, and how much history you want to keep. Decide what data must come across and what can be archived. Duplicate handling has its own effort; see how to merge duplicate CRM records safely. If you are moving from another CRM rather than from spreadsheets, that is a different job with its own cost drivers, described in CRM migration cost.
Scope driver 3: integrations
Connecting the CRM to a website form, a mailbox, a calendar, a billing tool or a support desk adds design and testing work for each connection. The cost depends on what the other system exposes, how it handles errors and how often data must sync, and we do not assume a ready-made connector exists for any given pair of tools. Ask what needs to be connected on day one and what can wait. A typical way to keep scope sensible is to integrate the one flow that creates the most manual work and leave the others for a later phase.
Scope driver 4: automation
Lead routing, follow-up reminders, stage-change tasks and data hygiene rules are the usual automation candidates. Each rule is small; the cost comes from the number of exceptions and from testing that a rule does not fire wrongly on real data. Routing logic across several teams is often the biggest single item; see route leads between sales teams. Automating a broken process just makes the breakage faster, so the process is fixed first.
Scope driver 5: training and handover
Adoption is a cost you either pay in training or pay later in bad data. Budget for a working session with the people who will use the system, short written instructions in your own terms rather than generic ones, and an agreed owner for CRM administration after the project. More teams and more roles means more sessions. If your team changes often, a documented offboarding routine helps; see CRM handover when a salesperson leaves.
What is not included
The CRM subscription is not part of implementation cost and is paid to the vendor; we do not resell CRM licences and do not claim partner status or discounts with any vendor. Third-party add-ons, extra marketplace apps and paid data enrichment are also separate. Internal time is a cost too: someone on your side has to answer questions about how the business actually sells, and this is often the constraint on how fast the work goes.
Fixed-scope entry package versus larger custom scope
The CRM Cleanup & Sales Workflow Setup package (€1,990) is for a team whose CRM exists but is not trusted: leads without owners, duplicates, unclear stages. It is deliberately bounded to one CRM, one principal pipeline and up to 10,000 existing records. If you need several pipelines, more records, heavy integrations or a full platform change, that is custom scope and we say so rather than stretching the package to fit. Details are on CRM & Sales Workflow Implementation. For automation add-ons see CRM automation cost, and for a rough sense of your data complexity try the free CRM migration complexity estimator.
How to get a useful quote
Bring these facts: which CRM you use or plan to use, the number of pipelines and how they differ, an approximate record count and where the data lives, the two or three integrations that matter most, who will use the system, and what is failing today. A quote based on those is comparable between vendors. A quote given without them is a guess, and you should treat it as one.
Who you would be working with
- Company · Who you would be working with
- LATYNEX Digital is a service line of Latynex Trade OÜ, a company registered in Estonia (EU). Contact: info@latynexdigital.com.
- How we work · Delivery
- Remote, in English, with the person who would run the project. No local office is implied in any market.
- How we work · Commercial terms
- One scope and one price, agreed in writing before work starts. Your accounts, code and domain stay yours; any access we use is granted by you and can be withdrawn.
There are no client case studies on this page, and none are implied. What LATYNEX has built and runs itself is on the portfolio, each system labelled by stage. Published prices are on the pricing page; anything not listed there is scoped and quoted after review.
Questions
Does the number of users change the cost?+
Only indirectly. More users usually means more permissions, roles and training, but process complexity and data quality drive cost far more than seat count.
Is the CRM licence included?+
No. Licence fees go to the CRM vendor. We do not resell licences or claim partner discounts.
What if we have more than one pipeline or more than 10,000 records?+
That falls outside the fixed entry package and is scoped as custom work. We would rather scope it properly than force it into a fixed package.
Is CRM implementation cheaper than migration?+
Structurally, yes: reconfiguring and cleaning in place is less work than moving data between platforms without loss. See the migration cost page for what changes.
Can we start small and extend later?+
Yes. A sensible route is to fix one pipeline and its data first, then add integrations and automation once the basics are trusted.