Three questions about how you handle enquiries today, and you get the real arithmetic: hours a month, what those hours cost, which LATYNEX tier fits your volume, and whether the difference is worth anything. No email to see it. And if the honest answer is that automation isn't worth it at your volume, that's what it will say.
New customer enquiries someone has to respond to. A rough monthly average is fine.
End to end — reading it, replying, chasing, logging it. Not just typing time.
Not their salary divided by hours. Loaded cost includes employer taxes, holiday, equipment and overhead — typically 1.25–1.4× base salary. If you're not sure, an approximation is fine; you can change it and watch the result move.
Fill in all three and the result appears here — no email, no button to press.
Enquiries per month × minutes per enquiry ÷ 60 gives handling hours per month. Multiplied by the loaded hourly cost you entered, that's what answering enquiries costs you in staff time each month. There's nothing clever in it — it's the number most businesses have never actually worked out.
By volume, against published LATYNEX pricing: up to 100 conversations a month is €99, up to 300 is €199, up to 1,000 is €399. Standard launch setup is €0. Above 1,000 conversations there is no published price, so the calculator says custom scope rather than inventing one. Note that conversations and enquiries aren't identical — existing customers, suppliers and spam all consume conversation allowance without being enquiries — so treat the tier as a starting point, not a contract.
The only genuinely arguable number in the model is what share of enquiries an agent finishes end to end without a human. The calculator starts at 50%, which is a defensible middle case for well-scoped inbound and deliberately not a best case. Two refinement questions move it: how repeatable your enquiries are, and how much human judgment they need. Every adjustment is shown as a labelled line you can read as a sum, and you can override the final figure by hand. There is no hidden multiplier anywhere in this calculator.
After-hours coverage, CRM state, channel count, response speed and what you'd automate first are all genuinely useful context — but letting them raise a savings figure would be flattery, not modelling. Knowing you have a CRM does not make an agent deflect more enquiries. So those five produce written notes instead, and the boundary between "this changed your number" and "this is context" is structural rather than a matter of trust.
Standard setup is €0, which makes payback period mathematically meaningless — divide by zero and you get an instant payback you could put in a headline. That would be a trick. The calculator reports a monthly difference and stops there.
Freed hours are capacity, not cash. They become money only if that time goes to work that earns, or if it prevents a hire you'd otherwise make. If the same person stays on the same salary with a quieter inbox, the saving is real but it's time, not margin. The result says this every time, not only when it's inconvenient.
At LATYNEX, €99/month for up to 100 conversations, €199/month for up to 300, and €399/month for up to 1,000. Standard launch setup is €0. Above 1,000 conversations a month it's a custom scope and we'd rather quote it properly than publish a number. Whether that's cheaper than handling enquiries by hand depends entirely on your volume and what an hour of your team's time costs — which is what this calculator works out.
No. The full result — hours, cost, recommended tier, monthly difference, assumptions and verdict — appears on screen as soon as you've answered the three questions. The email is only if you want a written copy of the business case to send on to someone else.
The real hourly cost of employing someone, not their salary divided by hours worked. It includes employer taxes and social contributions, paid holiday and sick leave, equipment, software and a share of overhead. It's typically 1.25–1.4× base salary. Using base salary instead will understate what enquiry handling is costing you.
Sometimes more, sometimes much less. 50% is the calculator's starting assumption for enquiries that are reasonably repetitive; if your enquiries are almost always different, or need real judgment every time, the honest figure is lower and the calculator lowers it when you say so. You can also set the figure yourself. It's shown on screen precisely because it's the number most worth arguing with.
No, deliberately. Responding in seconds rather than hours does win work that's currently being lost, and for many businesses that's a bigger number than the staff-time saving. But it can't be honestly derived from three inputs, so it's excluded and listed as excluded rather than quietly folded in to make the total look better.
Then it's not worth it, and that's a real result rather than a negotiating position. Below roughly 20 enquiries a month there isn't enough repetition for an agent to earn its keep, and the calculator says so before doing any arithmetic that might flatter the case. It'll point you at whatever's more likely to actually help.
For a standard launch on one of the published tiers, yes. Integration, migration or process work outside a standard launch is quoted separately — the calculator lists that as something it doesn't include.