Why one inbox doesn't fit this business
A customer with a car that won't start needs a very different response speed than someone booking a routine inspection for next month — but both usually arrive through the same contact form or phone line, and both wait the same amount of time until someone has a free moment to look. The urgent one is exactly the customer most likely to have already called a competitor by the time you respond.
Sorting urgency before your team sees it
The AI asks the questions that actually determine urgency — is the car drivable, is this safety-related — and flags genuinely urgent inquiries differently from routine bookings, instead of both sitting in the same undifferentiated queue.
What your team actually receives
A structured brief with vehicle details, the issue as described, and an urgency flag — enough to call back with an actual answer or a same-day slot, not a bare notification that says only "someone submitted the form."
What it does — and what it explicitly does not do
It qualifies and briefs the inquiry. It does not diagnose a mechanical issue, quote a repair price, or check real technician or bay availability — those stay entirely with your service team, using whatever scheduling system you already run.
Questions
Can it tell how urgent an issue actually is?+
It asks the questions that correlate with urgency — drivability, safety concerns, warning lights — and flags accordingly. It doesn't diagnose the mechanical problem itself.
Does it check whether we have a free bay or technician?+
No — it qualifies and briefs the inquiry. Checking real availability and confirming a slot stays with your team and your existing scheduling system.
Does this work for a dealership service department, not just an independent shop?+
Yes — the qualification logic adjusts to your actual intake questions during setup, whether that's an independent garage or a dealership service department.
Can it quote a repair price?+
No — repair pricing depends on diagnosis, which stays entirely with your technicians. This qualifies and briefs the inquiry so your team can respond with an accurate answer faster.