Australian aesthetic clinics and med spas see a growing share of enquiries arrive over WhatsApp and Instagram DMs rather than by phone, often outside standard clinic hours. See Clinic Lead Automation and Aesthetic Clinic Lead Automation for the underlying qualification approach — this page applies it to that channel mix specifically.
We work remotely with Australian clinics — see the delivery note below — and price the same way everywhere.
Typical industries
- Aesthetic clinics and med spas selling elective treatments
- Dental practices
- General clinics handling appointment and admin enquiries
Common lead-handling problems
- Evening and after-hours WhatsApp or Instagram enquiries going unanswered until the next business day
- Front desk staff managing in-clinic patients unable to reply fast enough to keep a price-comparing prospect from booking elsewhere
- No-shows going untracked with no automated reminder or follow-up sequence
- No structured capture of treatment interest before a consultation is booked
A WhatsApp-and-Instagram-first pattern, not a phone-first one
Several markets we've researched for clinic enquiry automation are dominated by phone and voice-AI competitors — a capability we don't offer. Australia's aesthetic-clinic enquiry pattern fits the text-based automation we actually build, the same channel-first pattern already confirmed across the Gulf, Singapore, South Africa and Hong Kong.
Appointment intake and consultation booking
Once an enquiry is qualified, real consultation availability can be offered inside the same conversation — see AI Appointment Booking. If a lead isn't ready to book immediately, a follow-up sequence continues on a schedule instead of the enquiry going quiet.
What this explicitly does not do
It does not diagnose a condition, does not recommend a specific treatment, does not assess suitability for a procedure, and does not make any clinical or TGA-regulated communication decision. Anything resembling a clinical question is routed to your staff. No healthcare licensing, accreditation or compliance claims are made on the clinic's behalf — that's between your practice and the relevant Australian regulator.
How delivery actually works
LATYNEX Digital has no office in Australia and doesn't claim one, and we hold no healthcare licensing or TGA accreditation of our own — the automation handles enquiry intake and admin routing, never clinical judgment or regulated therapeutic-goods communication. Delivery is remote — the same team and process as every other market we serve.
Questions
Does this give medical or treatment advice?+
No — it never diagnoses, never recommends a treatment, and never makes a clinical decision. It handles enquiry intake, appointment scheduling and admin routing; anything clinical goes to your staff.
Is this TGA-compliant?+
We apply data-minimisation, consent-based intake as a sensible baseline everywhere we work. TGA compliance for therapeutic-goods advertising and communication is a separate legal matter that stays with your practice — we don't claim it on your behalf.
Does it answer phone calls?+
No — we don't offer phone or voice AI. This is WhatsApp, Instagram-redirect and website-based enquiry handling only.
Do you have an office in Australia?+
No — we deliver remotely, the same way we work with clients across every market. We're upfront about this rather than implying a local office.
Do you have real Australian clinic client case studies?+
Not yet published — we're not going to invent one. See Portfolio for the real, currently-live case studies we do have.
What happens next
- 01
You tell us what you need
One short form. No brief to write.
- 02
We reply within one working day
From the person who would run the project, with questions if we need them.
- 03
One scope, one price
In writing, for you to approve. If we are not the right people, we say so.
- 04
Delivery is remote and in English
Video calls and written updates, with the same team and process as in every other market.